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ORDERING

PLACING AN ORDER

Ordering online with HealingSilks.com is easy. First, browse through our selection of exciting items and choose the item(s) you would like to purchase. Then add the item to your shopping cart and continue shopping or continue to check out. Simple!

CANCELING MY ORDER

After you have clicked "Place Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact a Customer Service representative. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.

SALES TAX

HealingSilks.com is not required by law to charge sales tax for orders.

SECURITY

We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely.

RETURNS

30-DAY MONEY BACK GUARANTEE

We want you to be fully satisfied with every item that you purchase online from HealingSilks.com. If you are not satisfied with an item that you have purchased online, you may return the item within 30 days for a full refund of the purchase price, minus the shipping, handling, 10% restocking fee, gift wrap, or other charges. The item must be returned in new condition, in original packaging, and with all paperwork, parts and accessories to ensure full credit

CREDIT

You can expect a refund within 30 days of our receiving your returned product meeting the above conditions. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

RETURN INSTRUCTIONS FOR RETAIL PURCHASES

Please call Customer Service to get and RMA (Return Merchandise Authorization) Number and the location address to which you will be returning your package. That number is: 1 888 554 7284

Pack the item securely in the original package, if possible. Enclose one copy of the packing list with the item. Be sure to keep one copy of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item All products must be returned in new condition, in original packaging, and with all paperwork, parts and accessories to ensure full credit. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. For your protection, we recommend that you use UPS Ground or Insured Parcel Post for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions). Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.

You can expect a refund within 30 days of our receiving your returned product. Item(s) must be in a new condition ready for resale, as stated above. There is a 10% restocking fee. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

SHIPPING

SHIPPING OPTIONS

We currently offer two shipping options within the United States. You may choose DHL or USPS.. Both offer multiple shipping options, to find out more about choosing a shipper that will get your order to it’s destination in a timely manor, please visit their web site and track shipping times originating from US Zip Code 97225 (www.usps.com) (www.dhl.com).

SHIPPING INSIDE THE U.S.

HealingSilks.com will ship your order to any location within the contiguous United States.

SHIPPING TO A P.O. BOX

We are able to ship to valid PO boxes within the United States through USPS

SHIPPING OUTSIDE THE U.S.

Special shipping and handling charges apply to orders shipped outside the United States. Please call Customer Service (1 888 554 7284) or email CUSTOMER SERVICE for exact charges.

SHIPPING CHARGES

Your shipping charges will appear in the box marked "shipping charges" at checkout for your convenience. For complete shipping information before you check out, please review our Shipping Rate Chart.

PRIVACY POLICY

Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer for their order.

MISCELLANEOUS

CONTACT INFORMATION

We welcome any comments, suggestions and ideas that will make your shopping experience, either online or in our stores, enjoyable. Tell us how we can help by contacting us. We would love to hear from you!

PRODUCT WARRANTIES

HealingSilks.com wants you to be completely satisfied with your purchase. Unworn merchandise may be returned within 30 days of receiving the shipment for a full refund or an exchange. Please include your name and order number with the return. Your return may not be processed if we do not have all your information.

Customer is responsible for return shipping costs as well as products lost before they reach HealingSilks.com. We recommend that you insure your package and use a shipper, such as UPS or FedEx, where you can track your package.